Restaurant Manager

Restaurant Manager 

Location: Lagos, Ogun State

Reports To: Regional Restaurant Manager

Job Purposes:

  • We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
  • Oversees customer satisfaction, maintaining standards and meeting or exceeding financial goals.
  • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations

Responsibilities:

  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Respond to customer complaints, taking prompt and appropriate actions to resolve the problem and ensure customer satisfaction is maintained 
  • Develops and implements a business plan for food and beverage.
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs of goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurant’s good image and suggest ways to improve it
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community. 
  • Maintaining the restaurant’s revenue, profitability and quality goals.
  • Ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
  • Coordinating daily restaurant management operations
  • Perform other duties as assigned by management Position

Personal Specifications:

Academic Qualification: BSc, B.a, Msc, 

Experience: 5 years

Skills and Competencies: Microsoft Office tools, Communication, and presentation skills, Customer Relationship Management Skills