Zonal Restaurant Manager

Zonal Restaurant Manager

Location: Lagos
Job Purpose:

Responsible for overall operations of a group of restaurants in an assigned geographic region

Reports To: Top Management

Responsibilities :

  • Keep track of monthly, quarterly and yearly goals
  • Work with management to assess and improve processes and policies
  • Monitor and report on revenue and cash flow of the regional managers
  • Uphold and enforce company policies
  • Address employee complaints or performance issues as needed
  • Check in with Outlet Managers regularly to determine satisfaction
  • Help management create the department’s budget
  • Schedule regular maintenance and cleaning of facilities
  • Meet regularly with upper management to stay informed on company issues
  • Oversee security of the facility
  • implement and instill in the team company policies, procedures, and ethics
  • handle customer complaints and queries
  • implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
  • prepare reports and other performance analysis documentation
  • report to, and attend regular meetings with area managers or head office representatives
  • establish relationships with the local community and undertake activities that comply with the company’s corporate social responsibility programs.

Personal Specifications:

  • Previous experience in the Fast Food industry preferred
  • Customer service experience
  • Knowledge of cash management and bookkeeping procedures
  • Team management skills
  • Strong organizational skills
  • Experience with facilities maintenance and/or security
  • Strong problem-solving skills
  • Availability to work in shifts including weekends
  • Microsoft Office Skills

Academic Qualification: Bs, B.a  Msc.

Experience: 6-10 years