Articles
Why you should read all Customer Support E-mail
It is a common practice of businesses to ignore generic e-mail. Either it is from clients/customers or from other businesses. From the subject of the email to the sender, the content of the e-mail usually is guessed and discarded.
It is not enough just to identify your customers
As much as workers are the extended arm of an organization, the heartbeat of the organization is the customers. Yes, every department in an organization can be likened to a human part. It goes the long way to ensure that the organization is seen as a system. And as a system, every part fulfilling as required its crucial responsibilities in fulfilling organizational goals
Is timing subject to goals in success or the other way round?
Rose Kennedy once said, “Life isn’t a matter of milestones, but of moments.” does this makes goals subject to timing? Napoleon Hill also said “Don’t wait. The time will never be just right”. Does this make goals and objectives more important than timing?
Brief Introduction to the Nigerian Tax Laws
Tax is an amount of money that you have to pay to the government so that it can pay for public services. Services such as roads and schools. Your tax keeps the government running. Taxation is the fundamentals of the development of all nations. It is the major source of income for most countries after all. Taxation sees to the provision of public infrastructures and facilities.
Invest in your employee by training them
Every form of training is an opportunity to expand the base of knowledge. The advantage is limitless as you will see in this piece. Training ranges from acquiring soft skills(management skills, project management, sales training, etc.) to hard skills (Languages, programming, Machine operation, etc.).
Building an innovative team in your Company
It is a common notion to attribute innovation or being innovative to personal attribute or traits of individuals in the...
Why are your employees leaving?
The 21st-century employees have obviously evolved from those of the early 19th-century. With innovation, creativity, and teamwork as the core principles of the adequate employee, the days of repetitive work and just waiting for a paycheck are out the door. As the workplace requirement has shifted, so have the wants of employees.
Personal Growth and Development using Parkinson’s Law
Studying the large bureaucracy as a British staff officer in world war II, Cyril Parkinson a naval historian spent a large amount of time observing various inefficiencies in the force. Noting that indeed while the empire decreased, the colonial office increased.
Are customers really always right?
Everyone in the business world has dealt with at least that one customer who while attending to them has made us grit our teeth. Those customers who we silently cuss behind. But we just have to satisfy them because, well because ‘The customer is always right’. This statement, however, could not be more wrong.
The unspoken and perilous truth about setting daily goals
It is a well-established fact that having goals and keeping to them increase performance. Setting achievable goals as many article and studies so far have proven to be quite advantageous to approaching and achieving better results and yielding success. There are numerous advantages to setting goals but what stands out the most are:
Facebook’s New cryptocurrency: Libra’s features and challenges
Libra is a cryptocurrency by Facebook with the aim of “Transforming the global economy”. Its users will be able to send the currency within the Facebook Messenger app and WhatsApp as an intermediary for transferring traditional currencies. A subsidiary company from facebook “Calibra” will be charged with developing products and services around libra.
The alpha in every shy person
Let me just start this out by saying I am a shy person, well I used to be. Not that I am perfect in winning friends and influencing people now, but am much better at it now that it doesn’t bother me as it used to.
The future of the finance industry
KloverHarris Limited has always been an advocator for preparation of employees for the 4th industrial revolution i.e. the future of the workplace. And this article should at its end enlighten you on why you need to prepare for the robotic invasion.
What to expect from 5G?
4G has created quite the uproar with its reliable speed and streaming. With a hunger for more access to the internet at our fingertips; the introduction of 5G. 5G is promised to bring with its tide, a revolutionary advancement in communications technology.
7 Lies you need to stop believing as a salesperson
Sales are not easy but it is fun when you love connecting with people. Sales require a lot of mental altitudes to be able to sell products to people. However, the ever-looming fear of rejection has gathered a hovering cloud over salespersons and marketers. Hence, they tend to believe half-truths about another person’s experience. The truth still remains that there is no short-cut to winning people over. We keep learning new things by making mistakes and encountering barriers but most importantly sitting back to realize how we could have done better. So let’s debunk a few lies we need to stop believing as a salesperson or marketer.
Uproar on VAT increase a misplaced priority?
On the 11th of September, 2019, the FEC approved the increase of the Value Added Tax rate. From the previous 5% to 7.2% (an increase of 44%). This has resulted in quite the uproar by the populace; however, a closer look at this and a better understanding of the implications will most likely incite a different reaction. So let’s examine this with an “Open Mind”.
The Effect of the Global Pandemic on Nigerian Businesses
As of today, the number of people infected by the Coronavirus is quite astronomical. The virus which was declared a global pandemic by the World Health Organization(WHO) via an official press release on March 11, 2020. such as lockdowns of Cities and States and travel restrictions globally of which Nigeria is inclusive.
Ghana: A controlled experiment?
In a time where Nations of the world are gradually shutting down physical operations and literally going virtual, the president of one of Africa’s regional power—Ghana—President Nana Akufo-Addo has taken a stand that has left a number of people in disarray and many more wondering if it was the right move.
It was the best of the times
The current lockdown directive enacted in a few of our major cities with every other city gradually following suit and easing into a lockdown mode; curfews, ban of large gatherings etc. to contain the spread of the novel virus.
Are we ready for this?
The president, Muhammadu Buhari on Monday, April 27, 2020, said the nation would go into a gradual and phased easing of the lockdown directive that was put into effect as a result of the global pandemic.
Building an Enabling Work Environment
To build an enabling work environment for both staff and employer, we must first admit that toxic work environment exists and amongst other things are one of the major reasons companies lose out on the best of human resources. Before the compulsory break from the office, conversations have been circulating bad bosses and even worse working environment. To many people, the #workfromhome policy was a breather from a tedious and rather toxic work environment and a chance to put a thought on whether to continue or to jump ship.
Building Exceptional Customer Experience
Customer experience is defined by the interactions and experiences your customer has with your business throughout the entire customer journey, from the first contact to becoming a happy and loyal customer.
Word of Mouth Marketing
Word of mouth describes the information that is passed orally from person to person in an informal manner, information that...
THE ESSENCE OF THE ONBOARDING PROCESS
Effective employee onboarding is more than making the new hire feel welcome. It can help employees feel highly productive...